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See OR in action

Read our Verizon case study to see how OR saves both time and money

Verizon store using OR solutions

Saving Verizon both time and money through effective ticket triaging

Triage saves the day. Optimum Retailing’s solution results in significant improvements in communication between our clients’ stores and HQ across various types of communication including announcements, calendar events, surveys, and tasks.

  • Routing tickets to the appropriate parties with the escalation when needed
  • Reduction in the number of new tickets as stores were helped to resolve any issues they may have through Optimum Retailing
  • Increase in tickets closers since issues were clearly outlined and directed to the correct person or team